Support

Welcome to Fengco support!

Fengco handles the support for dSPACE and MES products in Sweden. When contacting Fengco support a description of the problem as well as the following information is required:

  • dSPACE release
  • Matlab-Release
  • License number
  • any used hardware

To simplify and speed up the handling of support cases please create and attach a dSPACE support information file.

To create a dSPACE support information file

  1. Execute the dSPACE installation manager
  2. Switch to the tab “Diagnostics” -> “Product Information”
  3. Select “Basic General Information”, “Extended General Information” and the product related to the support request.
  4. Press “Save Information” and name the created .zip file

Fengco Remote Support

To quickly and easily solve your problems we have the possibility to remotely connect to your computer. Download Fengco Remote Support from the link in the right column and contact us.

Updates & Patches

We recommend to always use the latest version of the used dSPACE release. The latest versions for each release is found via the link in the right column.

Frequently Asked Questions

We have had many support questions and several of these are asked frequently. dSPACE FAQ has detailed answers to many questions  e g:

  • Installation related problems
  • License related questions
  • Compatibility
  • Product specific question for e g RTI, ControlDesk, …

Contact Information

E-mail: support@fengco.se

Phone: +46 (0)8 628 03 15

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